Please take the time to read your confirmation to ensure we have the correct information.
TERMS AND CONDITIONS
The following conditions here state the rights, obligations, and responsibilities of all parties involved in this Agreement. In places where the words 'you' or 'your' appear, they refer to the Customer: 'we', 'us' or 'our' signifies Handy Gardeners; 'teams' 'providers' refers to the subcontractors who may carry out the gardening services. The present terms and conditions can be changed and/or amended subject to prior written notice. Your attention is drawn to our cancellation policy in Clause 4 of these Terms and Conditions.
1.1 Please check that the details in these Terms and on the Order Confirmation are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing.
1.2 We would be grateful if you would reply to this e-mail, stating that you have read and accepted our Terms and Conditions, and that your booking details are correct. In the case that you do not reply to this e-mail, we will assume that you have read and accepted the terms and conditions, and that all details as listed, are correct.
2. Bookings and Confirmation
2.1 At the time of the booking you have to provide us with an accurate description and size of your garden. Handy Gardeners reserves the right to amend the quote and charge for any extra work that needs to be carried out.
2.2 If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the Order, or we may make an additional charge of a reasonable sum to cover any extra work that is required.
2.3 Access to property: You shall ensure that access to your property is available either by providing a set of keys in advance of the date of service or by ensuring someone is at the property on the day of the service. Please note, that we recommend your presence at the property, as described in Clause 5.3 of these terms and conditions.
2.4 Once a job has been confirmed, a slot will be reserved for the performance of the service. Please note, that the confirmation of the time of the job is only an estimate, as we do not have control over given circumstances, including but not limited to traffic, bad weather, or force majeure events.
2.5 Please note that it is your responsibility to make parking arrangements. You may need to contact your district council to request a parking permit, or suspension. Any parking fees or fines, accrued during the time of the service provided, are to be paid by the customer.
2.6 Additional charges may include: congestion charge of £11.50 or an additional charge (based on distance) if your property is outside of M25. Please note that our prices are subject to our terms and conditions.
2.7 In the case that our teams have to travel a distance further than 3 miles to pick up or drop off the keys of the property to be serviced, an additional charge may be added based on the distance to be travelled for key pick up/drop off.
3. Pricing and Payment:
3.1 Our prices are based on pictures and information provided by you. We reserve the right to amend the Quote/Order Confirmation should we feel it is necessary.
3.2 The Services provided by Handy Gardeners are payable in cash to our operatives on site at the end of the service.
3.3 Prices are based on a minimum charge of the corresponding service to be provided:
(a) Our minimum hourly rate for using any service is a minimum fee of 2 hours (£97). Prices are based on information provided by the customer and are estimated in the most accurate way possible. If a job is to take longer than originally planned, the same hourly rates are to be applied. £49 for two gardeners, for the first hour and £42 thereafter. If the job takes less time to complete than originally estimated, you will be charged according to the time taken to complete the job (subject to our minimum two hour charge of £97).
(b) Please, be aware that up to 3 bags (180 Ltr) garden waste are included in the price. Every additional bag is upon £3 extra charge.
Every additional 60Ltr bag is charged £3 extra and £4.50 if the team use 90Ltr bags. Extra rubbish, not accumulated during the service may be taken by our operatives upon additional charge. If our client does not want us to take away and dispose the rubbish, the price for bagging up the green waste in our bags is £1 extra charge per bag. Extra green waste bagged up in bags provided by the client but disposed by our gardeners is charged £2 per bag.
(c) Jet wash is charged at a minimum call out charge of £50.00. For areas bigger than 20 sq.m, a charge of £2.50 per sq.m. will apply.
(d) All landscaping pricing is based on information gathered after vieweing or given pictures of the place. Price is specific for each project depending on it special requirements. A deposit is required 5 days prior of the job. The deposit will be determined on the day of the booking, depending on the project. The deposit is refundable if cancellation is made more than 3 days before the booked date. If cancellation is made less than 3 days before the start date of project, deposit is kept by Handy Gardeners. However, if all materials for the project have been bought, deposit will be held as compensation regardless of the day of cancellation.
4. Services we will not be able to perform/undertake:
4.1. We do not supply flowers for planting. Clients must choose and purchase any flowers they wish to be planted in their garden.
4.2. We shall not provide the customer with a flower design project. Clients must have a clear idea what and where needs to be planted or an already created design for our staff to follow when arriving to perform flower planting service.
4.3. Unless previously agreed in writing, we will not perform a service for a garden which has Japanese knotweed. It is customer?s responsibility to make us aware upon booking if there are such plants. If such information was not provided, we reserve the right to cancel the service after we discover it and charge cancellation fee of £20. If we agree work in a garden where there is Japanese Knotweed, we shall not be responsible for any further damage/overgrowth caused by the plant.
5.1 Job arrival times are estimated. Although we always do our best to be on time, circumstances out of our control may cause delays. We will not accept responsibility for any customer losses due to unforeseen or unavoidable delays.
6. Re-schedule and Cancellation of Appointments:
6.1 Handy Gardeners reserves the right to charge £15 in case you decide to reschedule/cancel the appointment on short notice (less than 24 hours prior to the job).
6.2 In the case that you, the customer decide to cancel the gardening service upon arrival of our teams, we reserve the right to charge a cancellation fee of £20. This cancellation fee will only be applicable and charged for travelling expenses.
6.3. Handy Gardeners reserves the right to stop the working process or cancel the booking due to bad weather conditions which are not allowing us to perform the required service.
6.4. Handy Gardeners reserves the right to refuse, cease or stop the service process at any time if our staff are abused or threatened in any way.
7.1 In order to provide professional and quality service, our teams must have adequate lighting and water tab available in the garden.
7.2 In instances where the health or wellbeing of our teams is threatened, due to hazardous environment, Handy Gardeners, reserves the right to cancel the appointment, and will not be liable for any charges/fees which the customer may accrue from third parties in the case of a cancellation of the service.
7.3 We require that you (or representative) are present at the end of the Service in order to inspect it and sign off the work as completed to your satisfaction. In the event that you are not present, the Service will be treated as accepted by you.
7.4 We will make every effort to arrive and complete the Services on time however there may be delays due to circumstances beyond our control. In this case we will complete the Services as soon as reasonably possible.
7.5 We reserve the right to sub-contract any or all of the Services
All services are subject to Handy Gardeners TERMS & CONDITIONS
All services are subject to Handy Gardeners TERMS & CONDITIONS
Please note: Handy Gardeners aim to deal with any issues with the service provided as soon as possible. Therefore any complaint filed later than 7 working days (from the date the service provided) will NOT be dealt with.