Gardeners Terms & Conditions

Please take the time to read your confirmation to ensure we have the correct information.

TERMS AND CONDITIONS

The following conditions here state the rights, obligations, and responsibilities of all parties involved in this Agreement. In places where the words 'you' or 'your' appear, they refer to the Customer: 'we', 'us' or 'our' signifies Handy Gardeners; 'teams' 'providers' refers to the subcontractors who may carry out the gardening services. The present terms and conditions can be changed and/or amended subject to prior written notice. Your attention is drawn to our cancellation policy in Clause 4 of these Terms and Conditions.

1. Introduction

1.1 Please check that the details in these Terms and on the Order Confirmation are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing.

1.2 We would be grateful if you would reply to this e-mail, stating that you have read and accepted our Terms and Conditions, and that your booking details are correct. In the case that you do not reply to this e-mail, we will assume that you have read and accepted the terms and conditions, and that all details as listed, are correct.

2. Bookings and Confirmation

2.1 At the time of the booking you have to provide us with an accurate description and size of your garden. Handy Gardeners reserves the right to amend the quote and charge for any extra work that needs to be carried out.

2.2 If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the Order, or we may make an additional charge of a reasonable sum to cover any extra work that is required.

2.3 Access to property: You shall ensure that access to your property is available either by providing a set of keys in advance of the date of service or by ensuring someone is at the property on the day of the service. Please note, that we recommend your presence at the property, as described in Clause 5.3 of these terms and conditions.

2.4 Once a job has been confirmed, a slot will be reserved for the performance of the service. Please note, that the confirmation of the time of the job is only an estimate, as we do not have control over given circumstances, including but not limited to traffic, bad weather, or force majeure events.

What we do

2.5 Please note that it is your responsibility to make parking arrangements. You may need to contact your district council to request a parking permit, or suspension. Any parking fees or fines, accrued during the time of the service provided, are to be paid by the customer.

2.6 Additional charges may include: congestion charge of £11.50 or an additional charge (based on distance) if your property is outside of M25. Please note that our prices are subject to our terms and conditions.

2.7 In the case that our teams have to travel a distance further than 3 miles to pick up or drop off the keys of the property to be serviced, an additional charge may be added based on the distance to be travelled for key pick up/drop off.

3. Pricing and Payment:

3.1 Our prices are based on pictures and information provided by you. We reserve the right to amend the Quote/Order Confirmation should we feel it is necessary.

3.2 The Services provided by Handy Gardeners are payable in cash to our operatives on site at the end of the service.

3.3 Prices are based on a minimum charge of the corresponding service to be provided:
(a) Our minimum hourly rate for using any service is a minimum fee of 2 hours (£127). Prices are based on information provided by the customer and are estimated in the most accurate way possible. If a job is to take longer than originally planned, the same hourly rates are to be applied. £67 for two gardeners, for the first hour and £60 thereafter. If the job takes less time to complete than originally estimated, you will be charged according to the time taken to complete the job (subject to our minimum two hour charge of £127).
(b) Please, be aware that up to 3 bags (180 Ltr) garden waste are included in the price. Every additional bag is upon £4 extra charge.

Every additional 60Ltr bag is charged £4.50. Extra rubbish, not accumulated during the service may be taken by our operatives upon additional charge. If our client does not want us to take away and dispose the rubbish, the price for bagging up the green waste in our bags is £1 extra charge per bag. Extra green waste bagged up in bags provided by the client but disposed by our gardeners is charged £2 per bag.

(c) Jet wash is charged at a minimum call out charge of £80.00. For areas bigger than 20 sq.m, a charge of £4 per sq.m. will apply.

(d) All landscaping pricing is based on information gathered after vieweing or given pictures of the place. Price is specific for each project depending on it special requirements. A deposit is required 5 days prior of the job. The deposit will be determined on the day of the booking, depending on the project. The deposit is refundable if cancellation is made more than 3 days before the booked date. If cancellation is made less than 3 days before the start date of project, deposit is kept by Handy Gardeners. However, if all materials for the project have been bought, deposit will be held as compensation regardless of the day of cancellation.

4. Services we will not be able to perform/undertake:

4.1. We do not supply flowers for planting. Clients must choose and purchase any flowers they wish to be planted in their garden.

4.2. We shall not provide the customer with a flower design project. Clients must have a clear idea what and where needs to be planted or an already created design for our staff to follow when arriving to perform flower planting service.

4.3. Unless previously agreed in writing, we will not perform a service for a garden which has Japanese knotweed. It is customer?s responsibility to make us aware upon booking if there are such plants. If such information was not provided, we reserve the right to cancel the service after we discover it and charge cancellation fee of £20. If we agree work in a garden where there is Japanese Knotweed, we shall not be responsible for any further damage/overgrowth caused by the plant.

5. Delays

5.1 Job arrival times are estimated. Although we always do our best to be on time, circumstances out of our control may cause delays. We will not accept responsibility for any customer losses due to unforeseen or unavoidable delays.

6. Re-schedule and Cancellation of Appointments:   

6.1 Handy Gardeners reserves the right to charge £15 in case you decide to reschedule/cancel the appointment on short notice (less than 24 hours prior to the job). 

6.2 In the case that you, the customer decide to cancel the gardening service upon arrival of our teams, we reserve the right to charge a cancellation fee of £20. This cancellation fee will only be applicable and charged for travelling expenses.

6.3. Handy Gardeners reserves the right to stop the working process or cancel the booking due to bad weather conditions which are not allowing us to perform the required service.

6.4. Handy Gardeners reserves the right to refuse, cease or stop the service process at any time if our staff are abused or threatened in any way.

7. Services: 

7.1 In order to provide professional and quality service, our teams must have adequate lighting and water tab available in the garden. 

7.2 In instances where the health or wellbeing of our teams is threatened, due to hazardous environment, Handy Gardeners, reserves the right to cancel the appointment, and will not be liable for any charges/fees which the customer may accrue from third parties in the case of a cancellation of the service.  

7.3 We require that you (or representative) are present at the end of the Service in order to inspect it and sign off the work as completed to your satisfaction. In the event that you are not present, the Service will be treated as accepted by you. 

7.4 We will make every effort to arrive and complete the Services on time however there may be delays due to circumstances beyond our control. In this case we will complete the Services as soon as reasonably possible

8. Our right to sub-contract services

8.1 We reserve the right to sub-contract some or all of the work to be carried out.

8.2 Should we sub-contract any or some of the work, these conditions will still apply.

9. Liability for loss or damage

Our liability for loss or damage is restricted, as clarified below:

9.1 Liability is limited to the subcontractors carrying out the work. Therefore the subcontractors providing the service will be liable for any loss or damage.

9.2 Should the negligence or breach of contract results in loss of or damage to your property, the team carrying out the job will be liable for the repayment of the sum equivalent to the cost of their repair or replacement, whichever option is the smaller cost

10. Time limit for claim.

10.1 All claims must be notified to us in writing on a formal complaint letter within a seven(7) calendar day period including photos of the areas/service done you wish to claim for. Therefore any complaint filed later than 7 working days (from the date the service provided) will NOT be dealt with.

10.2 Notwithstanding Clauses 8, 9 and 10, our company cannot be held liable for any loss of or damages to the items unless a claim is submitted to us, or to our agent or the company conducting the collection or delivery of the goods by us, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within a period of 24 hours of completion of the service.

All services are subject to Handy Gardeners TERMS & CONDITIONS

Frequently Asked Questions

Across Chelsea, we provide lawn care, hedge trimming, landscaping, and garden maintenance, tailored to your space and budget with a clear start-to-finish plan. Eco rating: {{EcoRating}} of gardening products and methods are eco-friendly and non-toxic. With {{Experience}} years of professional gardening experience, our DBS-checked team works to a fixed plan and schedule, coordinating access and materials with you. We are fully insured for your peace of mind. Plus, we use background-checked staff and provide before-and-after photos on request.

We start with a free on-site assessment in Chelsea or nearby boroughs to understand space, access, and your goals fully. With {{TrackRecord}} gardening jobs completed locally, we offer transparent fixed-price quotations for standard tasks or clear hourly rates for bespoke work. With {{Experience}} years of experience, you gain local knowledge of Chelsea gardens and specific plant needs. You'll receive a written plan detailing proposed tasks, materials, and a realistic timeline, including any permits or constraints. Our DBS-checked, insured gardeners arrive with the right equipment, and we'll adjust if access or weather creates delays. During planning, we can discuss plant choices, irrigation needs, soil improvement, and seasonal scheduling to maximise impact. Accessibility and safety are prioritised, so we assess entry points, gate widths, and any potential hazards before work begins. Access issues may affect the price or timing, and we will communicate any adjustments before work starts. All pricing is transparent, with a written estimate you can review and approve before we commence. Client satisfaction is central to our service, and we welcome feedback at any stage.

Our DBS-checked, fully insured gardening team participates in ongoing horticultural training and safety standards to protect you, your property, and your garden. We run regular in-house refreshers and encourage certification through recognised bodies such as SafeContractor and the British Association of Landscape Industries, ensuring the highest professional standards. All staff are background-checked, insured, and trained in safe tool handling, ladder safety, and environmental best practices, giving you confidence in our work. We back our service with a track record of {{TrackRecord}} local jobs completed and client testimonials on Google Reviews and Trustpilot. Before-and-after photos are available, and many Chelsea projects show material choices, plant health improvements, and seasonal pruning results. We also align with ISO 9001 quality-management principles where applicable and comply with UK horticultural health-and-safety standards. Your experience matters, and we provide clear contracts, transparent pricing, and reliable on-time completion, supported by background checks and references. For added reassurance, our DBS-checked staff wear uniform, carry ID, and follow SafeContractor and BAGLI guidelines during every visit. Call our team today to review your Chelsea garden project and see why customers rate us highly in verified reviews.

We prioritise eco-friendly methods in every job, using non-toxic products, composting where possible, and arranging compliant green-waste disposal at local facilities. Our approach focuses on soil health, waterwise irrigation, and pruning practices that reduce waste and protect pollinators. We can discuss eco-friendly fertilisers and plant choices during the initial visit and provide a written plan showing how we minimise chemical inputs. Waste is sorted on-site and sent to council-approved green-waste routes, with optional home-composting advice. For Chelsea projects, we can show before-and-after photos to illustrate improvements in soil structure and plant vitality.

We follow rigorous safety protocols, use trained staff with DBS checks, maintain insurance, and follow UK health and safety standards to protect households. Our teams handle tools, ladders, and heavy equipment with care, and we perform site-specific risk assessments before each job. We provide clear communication about access, noise, and potential hazards, plus practical guidance for keeping children and pets away from work zones. Customer feedback is actively encouraged, and we respond promptly to any safety concerns. Our portfolio includes before-and-after photos that demonstrate safe, high-quality workmanship.

Our crews rely on professional-grade tools, efficient lawn-care machinery, and proven landscaping techniques while prioritising efficient waste management and eco-friendly practices. We maintain clean, well-equipped vans with modern tools, ensuring quick setup and minimal disruption to your day. Our approach combines tried-and-true methods with the latest horticultural best practices, including seasonal pruning, soil rehabilitation, and targeted plant health care. On every job, we provide documented plans, progress updates, and optional photo evidence to show tangible improvements in your garden.

We serve Chelsea and surrounding areas with garden services across multiple boroughs, including Kensington and Chelsea, Westminster, and Hammersmith and Fulham. Nearby communities include Fulham, Knightsbridge, South Kensington, Kensington, Belgravia, Pimlico, Battersea, Clapham, and Earls Court, all within reasonable travel distance for our DBS-checked, insured gardeners. We routinely coordinate with local councils and showcase moving parts of projects through before-and-after photos to help you visualise transformations in your area.

We work near major streets and landmarks including Kings Road, Fulham Road, Sloane Street, Chelsea Physic Garden, Hyde Park, Regent's Park, Cadogan Square, and Old Brompton Road. We typically perform lawn care, hedge trimming, planting, and clearance along these routes, coordinating with neighbours to limit disruption. In addition, we often plan around public spaces like the Chelsea Green and nearby parks to ensure plants thrive with appropriate sun and soil conditions. If you'd like, we can share a photo gallery from nearby jobs to illustrate typical outcomes.

We help Chelsea residents manage eco-friendly gardening tasks by using approved waste disposal routes and recommending local green-waste recycling facilities for compliant disposal. Our team can point you to Kensington and Chelsea Council recycling centres and nearby council sites where green waste is accepted, and we can arrange curbside collection if eligible. We also offer advice on home composting and mulching options to reduce waste. If you need, we can provide documentation or a short plan showing how disposal fits into your project timeline.